Magic Quadrant for Help Desk Outsourcing, North America, 2008 Richard T. Matlus, William Maurer Gartner 27 Pages / 220 KB C3i Featured in Gartner's 2008 Magic Quadrant

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Verticals onDemand Introduces Biopharma-Specific CRM SaaS on Salesforce.com Platform Dale Hagemeyer Gartner 3 Pages / 112 KB C3i will provide end-user support and asset management in its collaboration with VoD.

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Vendor Rating: C3i Offers Complete Life Science CRM Services in North America Dale Hagemeyer 7 Pages C3i offers expertise in life science customer relationship management implementation and support services. It was early in establishing its own offshore capabilities and optimizing its support around the Siebel Systems platform. C3i is highly regarded by users and rated "promising" by Gartner.

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Magic Quadrant for North American Help Desk Outsourcing, 2004 R. Matlus, W. Maurer 5 Pages Gartner's 2004 Magic Quadrant can help to identify and evaluate the right help desk outsourcing provider to meet your technical needs.

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Pharma Field Sales Effectiveness: The Pinnacle of SFA Dale Hagemeyer 4 Pages / 47 KB Sales force automation in the form of call planning and reporting is no longer a significant competitive advantage for pharmaceutical companies. Pharmas must maximize the impact on the physician at the point of influence.

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Segment CRM Service Providers on Core Competencies Beth Eisenfeld, Jennifer Kirkby 6 Pages Customer relationship management service providers are increasingly offering "one-stop shopping" services, but understanding their segmentation on core competencies will enable enterprises to choose the appropriate providers.